CUSTOMER SERVICE
The success of our business begins at the exact moment we build a strong and human relationship with our customers. We have commercial teams dedicated to offering an excellent service to the INDAQUA customer, through personalised and differentiating attention. Whether you are visiting our stores, making a simple phone call or receiving an invoice, these professionals 'carry' the mission of being true brand ambassadors.
Main activities
Customer relationship through face-to-face, telephone and online service
Administrative services, readings, cuts and collections
Management of customer complaints and debt process
Issuance and distribution of invoices for environmental services
Debt process management (collection)
Implementation of commercial procedures
Analysis of activity indicators (readings, consumption, customers, collections, complaints, waiting times, service time) according to results
Role profile (some examples)
Customer Service Director (commercial)
Service, billing or collection coordinator
Administrative assistant (store service)
Billing or collection administrative assistant
Reader / Distributor
